Privacy Policy

Last Updated: April 14, 2026

1. Scope

ReportShell™ is commercial software developed and offered by Bivektor, Inc.

This Privacy Policy explains how Bivektor, Inc. (“Bivektor,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you use our websites, products, documentation, and support services (collectively, the “Services”).

This policy applies to:

• https://reportshell.com
• https://www.bivektor.com
• ReportShell software, documentation, license purchases, support plans, and bug reporting channels

Important: This Privacy Policy does not override your software license terms. Product usage is governed by the applicable End User License Agreement (EULA) and/or Terms of Service.

2. Information We Collect

2.1 Information You Provide Directly

We may collect information you provide when you:

• purchase a license or a support plan
• contact us (e.g., “Write to us”)
• report a bug
• request technical support

This information may include:

• Name
• Email address
• Company name (if provided)
• Billing address (if provided)
• Country/region
• Support communications and attachments you submit

2.2 Payments

Purchases are processed through third-party payment processors (e.g., Stripe). We do not store your full payment card details.

Payment processors may collect payment-related information such as billing details and transaction metadata. Please review your payment processor’s privacy policy for more information.

2.3 Automatically Collected Data

When you visit our websites, we may automatically collect:

• IP address
• Browser type and version
• Device and operating system information
• Pages viewed and basic usage information
• Referring/exit pages and links

3. Cookies and Similar Technologies

We use the following categories of cookies and similar browser storage:

• Strictly necessary — we do not set tracking cookies directly. We use your browser's localStorage to remember your cookie consent choice.
• Chat widget (opt-in) — if you consent, we load OpenWidget, provided by LiveChat, Inc., to power the "Write to us" chat. OpenWidget may set its own cookies and load scripts from cdn.openwidget.com.
• Analytics (opt-in) — if you consent and analytics is enabled on the site, we load Google Analytics, provided by Google LLC, to understand aggregate site usage. Google Analytics sets its own cookies and loads scripts from googletagmanager.com.

The first time you visit the site, a cookie banner lets you accept or reject optional cookies. You can change your choice at any time using the "Cookie settings" link in the site footer.

4. How We Use Information

We use collected information to:

• provide and maintain the Services
• process transactions and deliver access to digital products
• provide technical support and respond to inquiries
• improve documentation and product quality
• protect against fraud, abuse, and security incidents
• comply with legal obligations

5. Legal Bases for Processing (EEA / UK)

If you are located in the EEA or UK, we process personal data under the following legal bases, as applicable:

• Contract – to provide the Services you request
• Legitimate Interests – security, fraud prevention, service improvement
• Legal Obligations – compliance with applicable laws
• Consent – where required

6. Sharing and Disclosure

We may share information with the following categories of recipients:

• Payment processing — Stripe, Inc., for processing license and support purchases.
• Chat widget — LiveChat, Inc. (operator of OpenWidget), if you opt in to the chat widget.
• Analytics — Google LLC (Google Analytics), if analytics is enabled on the site and you opt in.
• Other service providers — hosting, email delivery, and support tooling necessary to operate the Services.
• Authorities or regulators — if required by law or to protect rights and safety.

We do not sell personal data.

7. International Transfers

Your information may be transferred to and processed in the United States and other countries where we or our service providers operate. Reasonable safeguards are applied where required.

8. Data Retention

We retain personal data only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

9. Security

We use reasonable administrative, technical, and organizational measures to protect personal data. No method of transmission or storage is completely secure.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

• access, correct, or delete your personal data
• restrict or object to how we process your personal data
• request portability of your personal data
• withdraw consent at any time, where processing is based on consent (for example, via the "Cookie settings" link in the footer)
• lodge a complaint with a supervisory authority in your country of residence or place of work

To exercise these rights, contact us at reportshell@bivektor.com.

11. Children’s Privacy

Our Services are not intended for children under 16, and we do not knowingly collect personal data from children.

12. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of those third parties.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.

14. Contact

Bivektor, Inc.
169 Madison Avenue, STE 38162
New York, NY 10016, USA
Email: reportshell@bivektor.com

© 2026 Bivektor, Inc. All rights reserved. ReportShell™ is a trademark of Bivektor, Inc.